No response to PM for license help.

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No response to PM for license help.

Postby thebardwest » Thu Dec 08, 2016 9:42 am

I have an older license key (I think) for a 1.x version of Cloudbacko, using the activation.olr file. I need to get an updated key to use with V2, but haven't received a response to my PM.

Can you help?
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Re: No response to PM for license help.

Postby jeff.tang » Thu Dec 08, 2016 2:52 pm

Hello,

For your information, it is not necessary to update your license key for running Cloudbacko v2.3. If you have need to purchase more modules, please use the Buy item within Cloudbacko interface.
Jeff Tang
CloudBacko Forum Support
The Most Secure Cloud & Local Backup Software
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Re: No response to PM for license help.

Postby thebardwest » Thu Dec 08, 2016 11:17 pm

Ih, thanks. I am not sure where to find the whole key then. I have the last set of digits on the invoice aong with the activation.olr file, but not the first set of digits?
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Re: No response to PM for license help.

Postby jeff.tang » Fri Dec 09, 2016 11:56 am

Hello,

In this case, would you please provide us with your invoice number by PM? Please do not PM to support manager account.
Jeff Tang
CloudBacko Forum Support
The Most Secure Cloud & Local Backup Software
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