Unable to connect to OneDrive

Discuss all issues related to CloudBacko Home free backup software here

Unable to connect to OneDrive

Postby Striff » Wed Mar 07, 2018 5:01 pm

Hi,
Started fresh and delete all my backup sets.
Went to do a new backup to OneDrive, get to the screen to select Destination storage.
I select OneDrive, then the test button.
(I'm already logged into OneDrive)

After click the Test button, it opens a new instance of Google Chrome Browser, but to a blank page. No URL, no authorisation code.

I'm on a Mac, Version 10.13.3
Google Chrome Bowser as my default.
And CloudBacko 3.3.0.1

Thanks
User avatar
Striff
 
Posts: 12
Joined: Wed Mar 09, 2016 8:26 pm

Re: Unable to connect to OneDrive

Postby jeff.tang » Thu Mar 08, 2018 2:34 pm

Hello,

We have changed our support channel from Forum to our ticket system. For any support issue, please kindly submit ticket via:
https://www.cloudbacko.com/en/cloudback ... et-sla.jsp
Jeff Tang
CloudBacko Forum Support
The Most Secure Cloud & Local Backup Software
jeff.tang
 
Posts: 744
Joined: Mon Feb 02, 2015 9:50 am

Re: Unable to connect to OneDrive

Postby Striff » Sat Mar 10, 2018 8:18 am

Thanks,
But the support ticket online has options for Pro or Lite, no Home edition, and then wants an Invoice number.

How do we get support for Home version or is this no longer supported?
User avatar
Striff
 
Posts: 12
Joined: Wed Mar 09, 2016 8:26 pm

Re: Unable to connect to OneDrive

Postby jeff.tang » Mon Mar 12, 2018 10:16 am

Hello,

For Home edition, would please contact us at https://www.cloudbacko.com/en/cloudback ... act-us.jsp
Jeff Tang
CloudBacko Forum Support
The Most Secure Cloud & Local Backup Software
jeff.tang
 
Posts: 744
Joined: Mon Feb 02, 2015 9:50 am

Re: Unable to connect to OneDrive

Postby Striff » Mon Mar 12, 2018 4:18 pm

Thanks,
And Ironically it started working!
User avatar
Striff
 
Posts: 12
Joined: Wed Mar 09, 2016 8:26 pm


Return to Backup, restore, configuration, troubleshooting, and others

Who is online

Users browsing this forum: No registered users