Converted Physical server to VM

[lyubomir.traykov]

Hello,
I converted my Server to Hyper-V VM. Now the software is in trail mode. How can i activate the software again.

[CB.Support.Manager]

Hello

Please refer to the following threads for details:

Where can I find my CloudBacko Pro/Lite purchase license key? https://forum.cloudbacko.com/viewtopic.php?f=31&t=297&sid=791c03fded6f2f57d0e427e00d176ff2

How do I apply a license key to a CloudBacko Pro/Lite installation with an expired trial license? https://forum.cloudbacko.com/viewtopic.php?f=31&t=283&sid=791c03fded6f2f57d0e427e00d176ff2

[lyubomir.traykov]

Ok but when i go to purchase the program only shows me a massage saying: No purchase records found.

[CB.Support.Manager]

Hello

If you do not have a record of the first part of your license key.

Please provide proof of purchase, i.e. the second half of your license key which can be found in the official receipt email to you via PM (personal message) and I will get back to you with instructions by next week April 6th

[mariareese]

I was also having the same issue.. helped me out at some points .. thanku

[jeff.tang]

I was also having the same issue.. helped me out at some points .. thanku

Hi Maria,

Would you please provide your invoice number or the first part of your license to us by PM for varification?