"Another backup job is still running"

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"Another backup job is still running"

Postby tagudzelak » Tue Apr 14, 2015 9:31 pm

Having problems with the scheduled backup job, it isn't starting with the message "Another backup job is still running. Backup skipped." even though there is no other backup running at the time.

Log files found here: http://caravanguard.bulldogbackup.com/
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Re: "Another backup job is still running"

Postby rafael » Thu Apr 16, 2015 12:00 pm

Hello

Make sure there are no active backup jobs running.

Can you try the following:

1. Open Windows Explorer locate the following folder C:\Users\{%username%}\.cbp\ipc\BackupSet
2. Delete all the folders under C:\Users\{%username%}\.cbp\ipc\BackupSet
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Re: "Another backup job is still running"

Postby tagudzelak » Tue Apr 21, 2015 6:35 pm

Still having problems, it seems it is losing sync with the backup location and timing out again.

The last backup processed for 15 seconds then there was no more logs generated in the report. I manually tried to stop the job by selecting Stop running backup but it gets stuck on "Saving encrypted backup file index to 142183215196/blocks at destination SFTP-1.

Is it a reappearance of the problem here? https://www.cloudbacko.com/forum/viewtopic.php?f=75&t=551&sid=772cfeab20254e0567ea52927216e223
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Re: "Another backup job is still running"

Postby johnny.wong » Wed Apr 22, 2015 5:05 pm

Hi tagudzelak,

To help look into this, can you advise

- what type of files you are currently backing up?
- is the SFTP destination on the LAN or internet?
- if LAN, can you advise if this is a NAS storage?

Would you mind sending us the logs? For details on locating the logs, please refer to our FAQ "Where are the CloudBacko backup and restore logs located?" viewtopic.php?f=58&t=233
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Re: "Another backup job is still running"

Postby tagudzelak » Wed Apr 22, 2015 5:28 pm

As detailed in the thread I linked to, I'm still backing up an exchange mailstore on a server running Windows Server 2008 R2 and exchange 2010. Backing up to an SFTP location managed by bulldog backup.

I will send a link to the logs in a private message once they have finished uploading.
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Re: "Another backup job is still running"

Postby johnny.wong » Thu Apr 23, 2015 11:32 am

Hi tagudzelak,

Have had a look at the logs. For the latest backup I could not see any errors but it does seem that the backup hung at the end before completion. Can you advise if there is any form of bandwidth throttling on the sftp side? Maybe after a certain amount of traffic the bandwidth is lowered?

Another option to try is to add a second destination to the backup set and move this up to run before the sftp and see if this would also hang. Could have a setup for a network drive and test to rule out the sftp.

Also, when the backup has hung can you check if the bJW.exe process is still running on the Exchange server?
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