Unable to Set Back up with MS Exchange Server Backuo on Exchange Server 2013

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Unable to Set Back up with MS Exchange Server Backuo on Exchange Server 2013

Postby rubybrian » Thu Jan 22, 2015 9:44 am

At the time to be creating a back up set with MS Exchange Server Backup for my Exchange 2013 I got the following error:

"[listPublicFolderDatabases]Object reference not set to an instance of an object"

and there is no Databases to select to be backed up.

What could be causing this error?
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Re: Unable to Set Back up with MS Exchange Server Backuo on Exchange Server 2013

Postby rubybrian » Thu Jan 22, 2015 10:44 am

But this is a new installation and I barely want to create the first backup for my new exchange database on CloudBackupoPro...
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Re: Unable to Set Back up with MS Exchange Server Backuo on Exchange Server 2013

Postby rafael » Thu Jan 22, 2015 3:20 pm

Hello

Thank you for your interest in CloudBacko.

We require some information about your Exchange 2013 setup to look into this problem.

- Is this your Exchange 2013 on the latest CU3?
- Is the Exchange 2013 running on Windows 2012? Is this machine also a domain controller?
- Are you using the administrator account to run CloudBacko Pro on the Exchange 2013 server?

*Can you verify in:
- [Administrative Tools]>[Services] if the MS Exchange related services are started?
- [Exchange Management Console]>[Server Configuration]>[Mailbox]>[Database Management] if the mailbox and public databases are mounted ?

- Can you check if there are any Volume Shadow Copy related issues on your Exchange 2013 server. Please open a command prompt run a "vssadmin list writers" and post the results?

Do you mind posting screen shots of the results on this thread?
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Re: Unable to Set Back up with MS Exchange Server Backuo on Exchange Server 2013

Postby rubybrian » Sat Jan 31, 2015 7:18 am

Thank you for the follow up. Here the answers of last post:

- Is this your Exchange 2013 on the latest CU3?
Yes it is

- Is the Exchange 2013 running on Windows 2012? Is this machine also a domain controller?
No is not a domain controller, is just running Exchange

- Are you using the administrator account to run CloudBacko Pro on the Exchange 2013 server?
Yes I am using the administrator account

*Can you verify in:
- [Administrative Tools]>[Services] if the MS Exchange related services are started?
Yes all Exchange services are running

- [Exchange Management Console]>[Server Configuration]>[Mailbox]>[Database Management] if the mailbox and public databases are mounted ?
We do not have any Public Database or Msilbox

- Can you check if there are any Volume Shadow Copy related issues on your Exchange 2013 server. Please open a command prompt run a "vssadmin list writers" and post the results? There is no issues related with shadow copy
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Re: Unable to Set Back up with MS Exchange Server Backuo on Exchange Server 2013

Postby CB.Support.Manager » Mon Feb 02, 2015 7:17 pm

Hello,

Thank you for getting back to us.

The error is returned directly from Exchange 2013 database when CloudBacko Pro is performing a listing of any existing public database using an Exchange PowerShell command.

Do you mind running the following command in your Exchange Management PowerShell and provide us with a screen shot of the results?

get-PublicFolderDatabase -status
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