Failed to see mapped drives in CloudBacko, though they are mapped in Explorer

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Failed to see mapped drives in CloudBacko, though they are mapped in Explorer

Postby BoundlesData » Mon Aug 11, 2014 2:57 am

During the CloudBacko trial, I was able to backup network locations. After paying for it and upgrading to the latest version, I can no longer backup network locations as they all have a red x on them for the source. This is very annoying. Can you please tell me if Lite is capable of backing up network locations? If not, then how can I get pro installed without losing my backup sets?

Regards,

Tina
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Re: Backup Network Locations

Postby BoundlesData » Mon Aug 11, 2014 4:18 am

I believe I may have been using the Pro version during the trial and forgot. Anyway, I was able to move the license to a different computer that does not need to backup network locations as the source. Then install Pro on this machine.
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Re: Backup Network Locations

Postby rafael » Mon Aug 11, 2014 11:35 am

BoundlesData wrote:During the CloudBacko trial, I was able to backup network locations. After paying for it and upgrading to the latest version, I can no longer backup network locations as they all have a red x on them for the source. This is very annoying. Can you please tell me if Lite is capable of backing up network locations? If not, then how can I get pro installed without losing my backup sets?

Regards,

Tina


Hello Tina,

Both CloudBacko Pro and Lite support backup of network locations.
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Re: Backup Network Locations

Postby BoundlesData » Mon Aug 11, 2014 1:37 pm

If CloudBacko Lite supports a network location as the source, then why did Lite display a red X in front of all the network locations?
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Re: Backup Network Locations

Postby rafael » Mon Aug 11, 2014 3:27 pm

Hello Tina,

- Can you post a screen shot of the backup source for our reference?
- Is the network drive accessed using a UNC path?
- Does the network drive require login authentication?
- Are you able to access folders in the network drive using Windows Explorer?
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Re: Backup Network Locations

Postby BoundlesData » Mon Aug 11, 2014 9:08 pm

rafael wrote:Hello Tina,

- Can you post a screen shot of the backup source for our reference?
- Is the network drive accessed using a UNC path?
- Does the network drive require login authentication?
- Are you able to access folders in the network drive using Windows Explorer?


No, I already removed Lite and installed Pro
Both the UNC path to the share and mapped drives displayed an X
The network attached storage does not require login
Yes, I was able to access both the UNC path and the mapped drive letter through Windows Explorer
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Re: Backup Network Locations

Postby rafael » Wed Aug 13, 2014 2:59 pm

Hello Tina,

As we are not able to reproduce the problem on our end.

- Are you able to expand the folders on the affected network drives? If so are you able to select files\folders from the network drive?
- Do you mind providing us with a screen shot of the backup source showing the network drive problem?
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Re: Backup Network Locations

Postby BoundlesData » Fri Aug 15, 2014 12:43 am

I removed Pro and re-installed Lite, purchased a license, and created a new backup set. The red X still appears next to each URL and mapping associated with the network attached storage. However, it was able to back it up this time. I'm not sure what the deal is with the red X but as long as it backs up, I'm good with it.
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Re: Backup Network Locations

Postby CloudBacko » Fri Aug 15, 2014 11:11 am

This happens because CloudBacko is an UAC elevated program but Windows Explorer is not. You can follow the instruction in this article "Some Programs Cannot Access Network Locations When UAC Is Enabled" to use EnableLinkedConnections to workaround this problem.
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Re: Failed to see mapped drives in CloudBacko, though they are mapped in Explorer

Postby Corbo » Mon Oct 26, 2015 6:01 am

To elaborate, when you run Cloudbacko it runs as Administrator, therefore it doesn't see the mapped drives of the current logged on use, you need to map them as the administrator.

The quick way to do this is to open start, find CMD and run it as administrator.

Now run "net use <drive letter> \\path /persistent:yes"

E.g. "net use x: \\Server\Backups /persistent:yes"

Now close CMD. Because you've just mapped a drive in an elavated command prompt as the administrator, Cloudbacko will now see that mapped drive as it also runs as administrator.

Hope that helps.
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