Error Restoring

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Error Restoring

Postby Striff » Tue Dec 20, 2016 4:27 pm

I've been unsuccessful doing a complete backup, due to amount of bandwidth and my quota, so have to cancel my backups (same backup set)

There are files that have been backup.

But when I go Restore > Select the Backup Set >Select the Destination to Restore from (One Drive - Personal) - I get the error [BackupSetIndex.getFirstBackupFile] error
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Striff
 
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Re: Error Restoring

Postby jeff.tang » Wed Dec 21, 2016 11:07 am

Hi Striff,

As for us to get a clear picture, would you please provide us with the Cloudbacko client log files for our investigation?

You can copy the log files to Dropbox, OneDrive, Google drive etc and share the link on this thread for us to download?

Please refer to our FAQ "Where are the CloudBacko backup and restore logs located?" viewtopic.php?f=58&t=233
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The Most Secure Cloud & Local Backup Software
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Re: Error Restoring

Postby Striff » Mon Dec 26, 2016 7:46 pm

Hi,
Log files can be found here.
https://1drv.ms/f/s!AgavGgcE5Vs0hJ0ES3u0l0X1smHWFA


Thanks
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Re: Error Restoring

Postby jeff.tang » Wed Dec 28, 2016 4:02 pm

Hi Stiff,

As mentioned in your other post, the backup was failed to upload the indexes to the cloud destination. Therefore, Cloudbacko would fail to restore file from this destination. Please redo the backup to resolve this problem.
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Re: Error Restoring

Postby Striff » Wed Dec 28, 2016 5:56 pm

OK, thanks
Will do the suggested changes.

Thanks
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