Lic key not working

[green_mon]

We install one of the cloudbacki in China .
Today login to serve show the lic expire, and. Click import the key.
I receive key file in my register email address, after import, show “ failed to import license key”

My register email address same at this email address.

Mon

[jeff.tang]

Hello,

In this case, would you please send your invoice number and license key by PM for our investigation?