License revert back to Trial version[Resolved]

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License revert back to Trial version[Resolved]

Postby adfam » Sun Jan 22, 2017 9:53 pm

Hi - The license has revert back to a trial version. We have a valid license for CloudBacko pro version.
Please advise.


 
Description
Unit Price
Qty
Amount
1.
CloudBacko™ Pro Basic Software
US$39.00
1
US$39
2.
CloudBacko™ Pro Microsoft Exchange Server Module
US$159.00
1
US$159
3.
CloudBacko™ Pro Windows System Module
US$39.00
1
US$39

Total : US$237
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adfam
 
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Re: License revert back to Trial version

Postby jeff.tang » Mon Jan 23, 2017 1:22 pm

Hello,

Please kindly check your PM.
Jeff Tang
CloudBacko Forum Support
The Most Secure Cloud & Local Backup Software
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Posts: 750
Joined: Mon Feb 02, 2015 9:50 am

Re: License revert back to Trial version

Postby adfam » Thu Feb 16, 2017 6:03 pm

We have sent numerous email in regards to the license revert back to trail version but have had no response. We are now without backup for over 2 weeks. This is not what we paid for. Terrible service. Can you reply back!
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adfam
 
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Re: License revert back to Trial version

Postby jeff.tang » Fri Feb 17, 2017 11:26 am

Hello,

May I ask where did you send your message? Did you get my PM on 23rd Jan? could you please provide us with all Cloudbacko client log files for our investigation?

You can copy the log files to Dropbox, OneDrive, Google drive etc and share the link on this thread for us to download?

Please refer to our FAQ "Where are the CloudBacko backup and restore logs located?" viewtopic.php?f=58&t=233
Jeff Tang
CloudBacko Forum Support
The Most Secure Cloud & Local Backup Software
jeff.tang
 
Posts: 750
Joined: Mon Feb 02, 2015 9:50 am

Re: License revert back to Trial version

Postby adfam » Sat Feb 18, 2017 4:45 am

Hi I managed to resolve the issues. I have restored the cbp directory from the backup and it is now working fine.

Hope that is the end of it.

Thanks
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