STILL waiting for licenses

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STILL waiting for licenses

Postby Zero » Tue Aug 30, 2016 8:52 pm

We bought 20 Cloudbacko licenses on 28th August, payment was made on the day via TT payment. We still haven't had the licenses, I've emailed you twice and not had a response. What is going on ?
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Zero
 
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Re: STILL waiting for licenses

Postby AdelineWong » Wed Aug 31, 2016 1:26 pm

@zero

Your issue is quite common, pls try

CloudBacko FAQ:

Where can I find my CloudBacko Pro/Lite license key?
viewtopic.php?f=31&t=297

How do I apply a license key to a new CloudBacko Pro/Lite installation?
viewtopic.php?f=31&t=283 or
viewtopic.php?f=31&t=295
Adeline Wong
Marketing Team of CloudBacko
The Most Secure Cloud & Local Backup Software
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Re: STILL waiting for licenses

Postby Zero » Wed Aug 31, 2016 1:55 pm

I know where the licenses are they just don't work! We usually get an email following once everything is ready to use, this time we haven't.
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Re: STILL waiting for licenses

Postby AdelineWong » Wed Aug 31, 2016 2:06 pm

Hi Zero,

Can you please PM me with your invoice number for purchasing the 20 CloudBacko?

Thanks,
Adeline Wong
Marketing Team of CloudBacko
The Most Secure Cloud & Local Backup Software
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