smotherboarduuid error after license install

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smotherboarduuid error after license install

Postby JDEVV » Wed Jul 27, 2016 9:48 pm

Hi,

We are trying to install cloudback Pro, but we recieve an error, the licence is ok, the step later it goes wrong.

Please help, the programm is not working at this moment.

Regards,

David.
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Re: smotherboarduuid error after license install

Postby jeff.tang » Thu Jul 28, 2016 4:35 pm

Hi David,

Looking at the error, it appears that the motherboard UUID is missed on this machine and CBK is failed to register the license information. Can you please try the commands in following link to see if you are able to get the UUID?

http://www.nextofwindows.com/how-to-fin ... mmand-line
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