Cannot purchase CloudBacko Pro

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Cannot purchase CloudBacko Pro

Postby vini74 » Tue May 10, 2016 3:36 pm

Our servers are located in Contabo datacenter in Germany.
When we try to pay CloudBacko Pro with Visa BankofAmerika card we get an error window.

How do we pay for the application?
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Re: Cannot purchase CloudBacko Pro

Postby CB.Support.Manager » Tue May 10, 2016 6:11 pm

Hello,

Thank you for your interest in CloudBacko.

If your data center is in Germany and CloudBacko is running on the machine in the data center. Please confirm you should select Germany as the country for the contact information?
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Re: Cannot purchase CloudBacko Pro

Postby vini74 » Tue May 10, 2016 6:20 pm

No, I select USA as the country for contact information.
Because the card is owned by a US citizen.
Try to Germany in contacts?
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Re: Cannot purchase CloudBacko Pro

Postby vini74 » Tue May 10, 2016 6:43 pm

I tried.
Problem still exists.
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Re: Cannot purchase CloudBacko Pro

Postby CB.Support.Manager » Tue May 10, 2016 6:51 pm

Hello

Thank you for updating us.

Do you mind trying another credit card?
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Re: Cannot purchase CloudBacko Pro

Postby vini74 » Tue May 10, 2016 8:38 pm

We have no other cards at the moment.
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Re: Cannot purchase CloudBacko Pro

Postby vini74 » Wed May 11, 2016 11:03 pm

How do we solve this problem?
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Re: Cannot purchase CloudBacko Pro

Postby vini74 » Fri May 13, 2016 3:33 am

I tried another card.
Problem still exists.
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Re: Cannot purchase CloudBacko Pro

Postby vini74 » Mon May 16, 2016 12:09 am

Anybody home?
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Re: Cannot purchase CloudBacko Pro

Postby vini74 » Mon May 23, 2016 4:24 pm

I tried the third card from US territory from US computer.
Problem still exists.
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Re: Cannot purchase CloudBacko Pro

Postby CB.Support.Manager » Mon May 23, 2016 7:47 pm

Hello,

Our apologies from our records the problem is not related to your credit card.

Our server has detected that the location reported from the CloudBacko machine is Russia.

As Russia is currently under economic sanctions we are prohibited from undertaking financial transactions.
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Re: Cannot purchase CloudBacko Pro

Postby vini74 » Tue May 24, 2016 7:12 pm

Very strange.
By what criteria did you decide that this computer is in Russia?
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