Is Cloudbacko Pro v1 to v2 a free update?

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Is Cloudbacko Pro v1 to v2 a free update?

Postby cb683543 » Sat Mar 19, 2016 6:31 am

I use the Cloudbacko Pro software (no added extras).

Is the update from v1 to v2 free?

I am confused that you seem to be charging for updates when your site when I originally purchased the software indicated that these were free for life and this was one of the main selling points?

If you are now charging for updates it does not seem to be a very ethical business practice to back date this?

I even note there are no update prices - you have to buy a full license for the next update so you end up with a license for v1 and a licence for v2?

Thanks
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Re: Is Cloudbacko Pro v1 to v2 a free update?

Postby CB.Support.Manager » Sat Mar 19, 2016 2:18 pm

Hello,

When you move from CloudBacko v1.x to Cloudback v2.1 this is not an update its an upgrade as such this policy does not apply to upgrading CloudBacko Pro/Lite to another major release, i.e. v1.x to v2.x .

However, as a token of our appreciation existing CloudBacko Pro/Lite v1.x customers who do not have VMware or Hyper-V modules can still benefit from upgrading to CloudBacko v2.1 free of charge.

Hope this clears up the confusion.
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