Licensing issues

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Licensing issues

Postby Bardons2016 » Wed Feb 17, 2016 8:25 am

I keep getting a warning but not sure how to remove the invalid license, none of my backup sets are using this

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Re: Licensing issues

Postby CB.Support.Manager » Wed Feb 17, 2016 1:40 pm

Hello,

To resolve this issue you can either:

1. Delete the Windows System backup set from the CloudBacko machine. The license violation error will resolve itself after seven consecutive days.
2. Purchase the addition Windows System backup module using the in-app purchase.
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Re: Licensing issues

Postby Bardons2016 » Thu Mar 03, 2016 10:51 am

I have done this now my product is disabled, I am beyond irate, I click on the link and it gives me a 404 web page error. Please help
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Re: Licensing issues

Postby jeff.tang » Thu Mar 03, 2016 11:49 am

Hello,

Regarding the license violation issue, do you have this license installed on any other machine? Did you reboot your machine or restart the CBK service? If you do not mind, could you PM me your full license key details? Once I have this, I will check on the server to see what the system is reporting.

For the license key, details on where to find the license key can be found here "Where can I find my CloudBacko Pro/Lite license key?" https://www.cloudbacko.com/forum/viewtopic.php?f=31&t=297
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Re: Licensing issues

Postby Bardons2016 » Thu Mar 03, 2016 12:06 pm

I can not attach when I PC you

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Re: Licensing issues

Postby rafael » Thu Mar 03, 2016 6:57 pm

Hello,

Thank for providing us with your proof of purchase.

I will look into your license issue and get back to you within 48 hours
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Re: Licensing issues

Postby rafael » Fri Mar 04, 2016 2:47 pm

Hello,

Your license key has been re-activated.
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Re: Licensing issues

Postby Bardons2016 » Thu Mar 10, 2016 10:06 pm

ok, I am getting pretty aggravated with this, I am still getting license errors
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Re: Licensing issues

Postby rafael » Fri Mar 11, 2016 7:30 pm

Hello,

When did you remove the Windows System Backup Set?

Once you have removed the Windows System Backup Set from CloudBacko, the license violation error will automatically correct itself after seven consecutive days.
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Re: Licensing issues

Postby Bardons2016 » Tue Mar 15, 2016 3:49 am

ok, I have no windows backup set, the only backup set I have is for exchange. no I don't have the program installed anywhere else. I am getting very discouraged by this product, please help me as my license again is disabled
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Re: Licensing issues

Postby Bardons2016 » Wed Mar 16, 2016 9:58 am

Any Assistance please
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Re: Licensing issues

Postby Bardons2016 » Wed Mar 16, 2016 9:59 am

I tried to uninstall and reinstall and the get the new license, I do get a alert that a backup has been missed, is there any config file that could be pointing to the old backup sets
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Re: Licensing issues

Postby rafael » Thu Mar 17, 2016 10:26 am

Hello,

If you have remove the old backup sets then the backup set settings will also been removed from all configuration files. As your key has two CloudBacko licenses, please make sure your check the backup sets on all the machine.

Once you have removed the backup set the license error will be automatically resolved after seven consecutive days (assuming there are not further license violations)
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Re: Licensing issues

Postby Bardons2016 » Thu Mar 17, 2016 7:22 pm

It is not in installed on any other server though
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Re: Licensing issues

Postby Bardons2016 » Wed Mar 23, 2016 6:17 am

This is still not resolved and now the product is deactivated?????
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Re: Licensing issues

Postby CB.Support.Manager » Sat Mar 26, 2016 3:58 pm

Hello,

Sorry, as it is public holiday from March 25th to March 28th.

Please can you send me your settings.sys file by PM, it will take a a few days for us to analyse will try to get back to you by Thursday March 31st.
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Re: Licensing issues

Postby Bardons2016 » Fri Apr 15, 2016 6:08 am

where do I find the settings.sys file
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Re: Licensing issues

Postby CB.Support.Manager » Fri Apr 15, 2016 1:04 pm

Hello,

You can get a copy of the settings.sys file from CloudBacko UI in [Utilities]>[Ex/Import Settings] then click on [Export Now] button and select a location to save the file.

Please upload the settings.sys file to your to Dropbox, OneDrive, Google drive etc and share the link on via PM so we can download it.
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Re: Licensing issues

Postby Bardons2016 » Fri Apr 15, 2016 6:51 pm

I can't open the program because it's disabled
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Re: Licensing issues

Postby CB.Support.Manager » Fri Apr 15, 2016 7:42 pm

Hello,

My apologies you can find the settings.sys file

For CloudBacko Pro in the C:\Users\{%username%}\.cbp\config folder
For CloudBacko Lite in the C:\Users\{%username%}\.cbl\config folder
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Re: Licensing issues

Postby Bardons2016 » Sun May 29, 2016 8:53 pm

OK, first I am sorry but Ive been away for the office, I am getting pretty frustrated with your product and support though, I tried to send you the file but get an error and out the extension is not allowed and when I send yo a PM it sits inthe outbox, can you assist me please and in the mean time could you reset my subscriptions so can start my backups again? at this point I am really interested using your backups for exchange
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Re: Licensing issues

Postby Bardons2016 » Sat Jul 02, 2016 10:01 pm

ok, I will chalk this up to a waste of money, I will also never refer this back up solution to any one, this has been a disaster form day one and feel I have been robbed, thank you for nothing
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