ongoing issues with Cloudbacko licensing

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ongoing issues with Cloudbacko licensing

Postby dans » Mon Jan 18, 2016 9:40 pm

Hello,

I have had ongoing issues with Cloudbacko licensing... up to this point, I've been helped by Johnny (with success as I better understand the Cloudbacko licensing model).

I am paying for ONE vmware license. Recently, I've had an issue where Cloudbacko believes I am connected to a VMWare ESXi host AND a VCenter server, even though both connections are to the SAME ONE ESXi host. I have taken screenshots and can provide them in a private message.

I have been trying to message Johnny, but have had no response. Please advise who to contact for support as I can't have Cloudbacko be deactivated again.

Thanks,

Dan.
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Re: ongoing issues with Cloudbacko licensing

Postby CB.Support.Manager » Tue Jan 19, 2016 5:16 pm

Hello Dan,

Thank you for letting us know.

The majority of our license violation issues are resolved within a few days.

As Johnny has been handling your license violation issue I will get him to contact you via PM.
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The Most Secure Cloud & Local Backup Software
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