Error Message - Backups not running

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Error Message - Backups not running

Postby wilton » Thu Mar 01, 2018 10:10 pm

Hello!

It's been 6 days that on 14 servers in my structure the backup job scheduled through CloudBackco started to fail, all exactly the error message below, additionally I inform that all servers are backed up on an FTP server, there is no issue for access or permission that may be causing the failure.

[1502468242943] [d] Failed to initialize RemoteBDB.Cloud. Error=[CloudManager.ListFilesTask.run] Failed to list '1502467888674/blocks', caused by [RuntimeException] [CloudManager.ListFilesTask.run] Failed to list '1502467888674/blocks', caused by [d] [CachedCloudService.list] Failed to list from cache, sPath: 1502467888674/blocks, caused by: java.lang.NullPointerException, caused by [NullPointerException] null
[2018/02/28 01:16:58] [erro] [1502468242943] Backup completed with error(s)

To add to the question I am sending the server logs in two ZIP files that create a single TAR file.
Attachments
logs.tar.part-aa.zip
(1.61 MiB) Downloaded 8 times
logs.tar.part-ab.zip
(1.58 MiB) Downloaded 9 times
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Re: Error Message - Backups not running

Postby stephen.chow » Fri Mar 02, 2018 3:57 pm

Dear,

For better communication I have created a Support Ticket for you with ID: AFD-221-59621. Our Engineer will reach you out shortly.

For future case, you can submit your support issue via the URL below:
https://www.cloudbacko.com/en/cloudback ... et-sla.jsp
Stephen Chow
CloudBacko Forum Support
The Most Secure Cloud & Local Backup Software
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