Backups failing[#19817]

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Backups failing[#19817]

Postby rdwild » Mon Oct 23, 2017 3:56 am

My mail level backups suddenly started failing. I show three instances "in progress", every other recent instance shows "interrupted" Logs are here: https://1drv.ms/u/s!AvxieM2AYlJ1ifFxT7_4xzDx8dAUxQ
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Re: Backups failing

Postby jeff.tang » Mon Oct 23, 2017 11:54 am

Hello,

Looking at the provided backup log, it appears that the backup was crashed without error. In such case, can you take a look in the Cloudbacko Pro installation folder C:\Program Files\CloudBacko Pro or C:\Program Files\CloudBacko Pro\bin for the presence of any Java crash logs? The file name of these logs are hs_err_pid%%.log. Can you please also check the Event Viewer log if there are any error message logged?
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Re: Backups failing

Postby rdwild » Tue Oct 24, 2017 8:47 pm

Here is a link to the most recent java crash dump https://1drv.ms/u/s!AvxieM2AYlJ1ifFzRodLX7DsSA_hqQ
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Re: Backups failing

Postby jeff.tang » Wed Oct 25, 2017 11:43 am

Hello,

Apart from the dump file, do you have a crash log (hs_err_pid%%.log) found in the same location?
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Re: Backups failing

Postby rdwild » Tue Oct 31, 2017 5:41 am

attached
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Re: Backups failing

Postby jeff.tang » Tue Oct 31, 2017 11:34 am

Hello,

I was unable to find the crash log attached in your last reply. Please verify.
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Re: Backups failing

Postby rdwild » Mon Dec 18, 2017 10:41 pm

Sorry this took me so long to get back to. Got a little busy. Links to the last log and dump
https://1drv.ms/u/s!AvxieM2AYlJ1ifF2FDtee-gx2CoS9A
https://1drv.ms/u/s!AvxieM2AYlJ1ifF1ny5fv2HOtYmiBQ
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Re: Backups failing

Postby jeff.tang » Tue Dec 19, 2017 12:09 pm

Hello,

Thank you for the log files.

Just to let you know, I have escalated the case to our development team for further investigation.

==============
#19817
[KB] CBK mail level backup crashes with Java crash log
==============

When the resolution available we will provide you an update on this thread, or you can visit to our web site to check updates on product news or releases.
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Re: Backups failing[#19817]

Postby carven.tsang » Tue Dec 19, 2017 5:55 pm

Hi rdwild,

We have fixed your issue in v3.3.0.1.

Could you please upgrade CloudBacko to the latest version v3.3.0.1?

Kindly check if the problem is resolved and let us know.

Thanks.
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