Backup fails[#19026]

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Backup fails[#19026]

Postby NetCon » Wed Sep 13, 2017 9:12 pm

Hello,

after upgrading to the newest CB Version all Backups (System state and Exchange Backup) to a S3 compatible storage are failing with the same error.
This happens on 2 different Servers of a Exchange DAG.
How can this be resolved?

Thanks in advance
Matthias

[2017/09/13 13:36:07] [info] [1505294088558] Server-Dateiliste wird heruntergeladen ...
[2017/09/13 13:36:08] [info] [1505294088558] Server-Dateiliste wird heruntergeladen ... Abgeschlossen
[2017/09/13 13:36:08] [info] [1505294088558] Backup-Quelle wird von Festplatte ausgelesen ...
[2017/09/13 13:36:08] [info] [1505294088558] unvollständige Backupdatei gelöscht. Datei wurde innherhalb 48 Stunden nicht komplettiert.. Lösche Sicherungsdatei - Pfad='NETCON-EXCH02\Microsoft_Win2008_Sysstate_Backup' Backupjob='2017-09-13-11-14-59'
[2017/09/13 13:36:08] [info] [1505294088558] Backup-Quelle wird von Festplatte ausgelesen ... Abgeschlossen
[2017/09/13 13:36:14] [info] [1505294088558] [Neu Datei] ... 1% von "NETCON-EXCH02\Microsoft_Win2008_Sysstate_Backup"
[2017/09/13 13:36:23] [info] [1505294088558] [Neu Datei] ... 2% von "NETCON-EXCH02\Microsoft_Win2008_Sysstate_Backup"
[2017/09/13 13:36:33] [info] [1505294088558] [Neu Datei] ... 3% von "NETCON-EXCH02\Microsoft_Win2008_Sysstate_Backup"
[2017/09/13 13:36:33] [info] [1505294088558] [ChunkedOutputStream.FlushData.execute] Unexpected Exception, Reason=com.ahsay.afc.cloud.restclient.n, sPhysicalPath=1505293992953/blocks/2017-09-13-13-15-11/0/000000.bak, lDestID=0. Sleeping for 30 sec (# of retry:0) ...
[2017/09/13 13:36:35] [info] [1505294088558] [ChunkedOutputStream.FlushData.execute] Unexpected Exception, Reason=com.ahsay.afc.cloud.restclient.n, sPhysicalPath=1505293992953/blocks/2017-09-13-13-15-11/0/000000_000002.bak, lDestID=0. Sleeping for 30 sec (# of retry:0) ...
[2017/09/13 13:36:35] [info] [1505294088558] [ChunkedOutputStream.FlushData.execute] Unexpected Exception, Reason=com.ahsay.afc.cloud.restclient.n, sPhysicalPath=1505293992953/blocks/2017-09-13-13-15-11/0/000000_000001.bak, lDestID=0. Sleeping for 30 sec (# of retry:0) ...
[2017/09/13 13:36:37] [info] [1505294088558] [ChunkedOutputStream.FlushData.execute] Unexpected Exception, Reason=com.ahsay.afc.cloud.restclient.n, sPhysicalPath=1505293992953/blocks/2017-09-13-13-15-11/0/000000_000003.bak, lDestID=0. Sleeping for 30 sec (# of retry:0) ...
[2017/09/13 13:36:45] [info] [1505294088558] [ChunkedOutputStream.FlushData.execute] Unexpected Exception, Reason=com.ahsay.afc.cloud.restclient.n, sPhysicalPath=1505293992953/blocks/2017-09-13-13-15-11/0/000000_000004.bak, lDestID=0. Sleeping for 30 sec (# of retry:0) ...
[2017/09/13 13:36:54] [info] [1505294088558] [ChunkedOutputStream.FlushData.execute] Unexpected Exception, Reason=com.ahsay.afc.cloud.restclient.n, sPhysicalPath=1505293992953/blocks/2017-09-13-13-15-11/0/000000_000005.bak, lDestID=0. Sleeping for 30 sec (# of retry:0) ...
[2017/09/13 13:37:21] [info] [1505294088558] [ChunkedOutputStream.FlushData.execute] Unexpected Exception, Reason=com.ahsay.afc.cloud.restclient.n, sPhysicalPath=1505293992953/blocks/2017-09-13-13-15-11/0/000000.bak, lDestID=0. Sleeping for 60 sec (# of retry:1) ...
[2017/09/13 13:37:22] [info] [1505294088558] [ChunkedOutputStream.FlushData.execute] Unexpected Exception, Reason=com.ahsay.afc.cloud.restclient.n, sPhysicalPath=1505293992953/blocks/2017-09-13-13-15-11/0/000000_000003.bak, lDestID=0. Sleeping for 60 sec (# of retry:1) ...
[2017/09/13 13:37:22] [info] [1505294088558] [ChunkedOutputStream.FlushData.execute] Unexpected Exception, Reason=com.ahsay.afc.cloud.restclient.n, sPhysicalPath=1505293992953/blocks/2017-09-13-13-15-11/0/000000_000001.bak, lDestID=0. Sleeping for 60 sec (# of retry:1) ...
[2017/09/13 13:37:22] [info] [1505294088558] [ChunkedOutputStream.FlushData.execute] Unexpected Exception, Reason=com.ahsay.afc.cloud.restclient.n, sPhysicalPath=1505293992953/blocks/2017-09-13-13-15-11/0/000000_000002.bak, lDestID=0. Sleeping for 60 sec (# of retry:1) ...
[2017/09/13 13:37:24] [info] [1505294088558] [ChunkedOutputStream.FlushData.execute] Unexpected Exception, Reason=com.ahsay.afc.cloud.restclient.n, sPhysicalPath=1505293992953/blocks/2017-09-13-13-15-11/0/000000_000004.bak, lDestID=0. Sleeping for 60 sec (# of retry:1) ...
[2017/09/13 13:37:34] [info] [1505294088558] [ChunkedOutputStream.FlushData.execute] Unexpected Exception, Reason=com.ahsay.afc.cloud.restclient.n, sPhysicalPath=1505293992953/blocks/2017-09-13-13-15-11/0/000000_000005.bak, lDestID=0. Sleeping for 60 sec (# of retry:1) ...
[2017/09/13 13:38:40] [info] [1505294088558] [ChunkedOutputStream.FlushData.execute] Unexpected Exception, Reason=com.ahsay.afc.cloud.restclient.n, sPhysicalPath=1505293992953/blocks/2017-09-13-13-15-11/0/000000_000003.bak, lDestID=0. Sleeping for 120 sec (# of retry:2) ...
[2017/09/13 13:38:42] [info] [1505294088558] [ChunkedOutputStream.FlushData.execute] Unexpected Exception, Reason=com.ahsay.afc.cloud.restclient.n, sPhysicalPath=1505293992953/blocks/2017-09-13-13-15-11/0/000000.bak, lDestID=0. Sleeping for 120 sec (# of retry:2) ...
[2017/09/13 13:38:42] [info] [1505294088558] [ChunkedOutputStream.FlushData.execute] Unexpected Exception, Reason=com.ahsay.afc.cloud.restclient.n, sPhysicalPath=1505293992953/blocks/2017-09-13-13-15-11/0/000000_000002.bak, lDestID=0. Sleeping for 120 sec (# of retry:2) ...
[2017/09/13 13:38:42] [info] [1505294088558] [ChunkedOutputStream.FlushData.execute] Unexpected Exception, Reason=com.ahsay.afc.cloud.restclient.n, sPhysicalPath=1505293992953/blocks/2017-09-13-13-15-11/0/000000_000004.bak, lDestID=0. Sleeping for 120 sec (# of retry:2) ...
[2017/09/13 13:38:43] [info] [1505294088558] [ChunkedOutputStream.FlushData.execute] Unexpected Exception, Reason=com.ahsay.afc.cloud.restclient.n, sPhysicalPath=1505293992953/blocks/2017-09-13-13-15-11/0/000000_000005.bak, lDestID=0. Sleeping for 120 sec (# of retry:2) ...
[2017/09/13 13:38:44] [info] [1505294088558] [ChunkedOutputStream.FlushData.execute] Unexpected Exception, Reason=com.ahsay.afc.cloud.restclient.n, sPhysicalPath=1505293992953/blocks/2017-09-13-13-15-11/0/000000_000001.bak, lDestID=0. Sleeping for 120 sec (# of retry:2) ...
[2017/09/13 13:41:01] [info] [1505294088558] [ChunkedOutputStream.FlushData.execute] Unexpected Exception, Reason=com.ahsay.afc.cloud.restclient.n, sPhysicalPath=1505293992953/blocks/2017-09-13-13-15-11/0/000000_000005.bak, lDestID=0. Sleeping for 240 sec (# of retry:3) ...
[2017/09/13 13:41:01] [info] [1505294088558] [ChunkedOutputStream.FlushData.execute] Unexpected Exception, Reason=com.ahsay.afc.cloud.restclient.n, sPhysicalPath=1505293992953/blocks/2017-09-13-13-15-11/0/000000.bak, lDestID=0. Sleeping for 240 sec (# of retry:3) ...
[2017/09/13 13:41:01] [info] [1505294088558] [ChunkedOutputStream.FlushData.execute] Unexpected Exception, Reason=com.ahsay.afc.cloud.restclient.n, sPhysicalPath=1505293992953/blocks/2017-09-13-13-15-11/0/000000_000003.bak, lDestID=0. Sleeping for 240 sec (# of retry:3) ...
[2017/09/13 13:41:03] [info] [1505294088558] [ChunkedOutputStream.FlushData.execute] Unexpected Exception, Reason=com.ahsay.afc.cloud.restclient.n, sPhysicalPath=1505293992953/blocks/2017-09-13-13-15-11/0/000000_000001.bak, lDestID=0. Sleeping for 240 sec (# of retry:3) ...
[2017/09/13 13:41:05] [info] [1505294088558] [ChunkedOutputStream.FlushData.execute] Unexpected Exception, Reason=com.ahsay.afc.cloud.restclient.n, sPhysicalPath=1505293992953/blocks/2017-09-13-13-15-11/0/000000_000004.bak, lDestID=0. Sleeping for 240 sec (# of retry:3) ...
[2017/09/13 13:41:05] [info] [1505294088558] [ChunkedOutputStream.FlushData.execute] Unexpected Exception, Reason=com.ahsay.afc.cloud.restclient.n, sPhysicalPath=1505293992953/blocks/2017-09-13-13-15-11/0/000000_000002.bak, lDestID=0. Sleeping for 240 sec (# of retry:3) ...
[2017/09/13 13:45:16] [info] [1505294088558] [ChunkedOutputStream.FlushData.execute] Unexpected Exception, Reason=com.ahsay.afc.cloud.restclient.n, sPhysicalPath=1505293992953/blocks/2017-09-13-13-15-11/0/000000_000003.bak, lDestID=0. Sleeping for 480 sec (# of retry:4) ...
[2017/09/13 13:45:18] [info] [1505294088558] [ChunkedOutputStream.FlushData.execute] Unexpected Exception, Reason=com.ahsay.afc.cloud.restclient.n, sPhysicalPath=1505293992953/blocks/2017-09-13-13-15-11/0/000000_000005.bak, lDestID=0. Sleeping for 480 sec (# of retry:4) ...
[2017/09/13 13:45:19] [info] [1505294088558] [ChunkedOutputStream.FlushData.execute] Unexpected Exception, Reason=com.ahsay.afc.cloud.restclient.n, sPhysicalPath=1505293992953/blocks/2017-09-13-13-15-11/0/000000_000002.bak, lDestID=0. Sleeping for 480 sec (# of retry:4) ...
[2017/09/13 13:45:21] [info] [1505294088558] [ChunkedOutputStream.FlushData.execute] Unexpected Exception, Reason=com.ahsay.afc.cloud.restclient.n, sPhysicalPath=1505293992953/blocks/2017-09-13-13-15-11/0/000000_000004.bak, lDestID=0. Sleeping for 480 sec (# of retry:4) ...
[2017/09/13 13:45:22] [info] [1505294088558] [ChunkedOutputStream.FlushData.execute] Unexpected Exception, Reason=com.ahsay.afc.cloud.restclient.n, sPhysicalPath=1505293992953/blocks/2017-09-13-13-15-11/0/000000.bak, lDestID=0. Sleeping for 480 sec (# of retry:4) ...
[2017/09/13 13:45:22] [info] [1505294088558] [ChunkedOutputStream.FlushData.execute] Unexpected Exception, Reason=com.ahsay.afc.cloud.restclient.n, sPhysicalPath=1505293992953/blocks/2017-09-13-13-15-11/0/000000_000001.bak, lDestID=0. Sleeping for 480 sec (# of retry:4) ...
[2017/09/13 13:49:30] [info] [1505294088558] Gesamtanzahl neuer Dateien = 1
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NetCon
 
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Re: Backup fails

Postby jeff.tang » Thu Sep 14, 2017 11:42 am

Hello,

To help us looking into this issue, could you please provide us with the Cloudbacko client log files for our investigation?

You can copy the log files to Dropbox, OneDrive, Google drive etc and share the link on this thread for us to download?

Please refer to our FAQ "Where are the CloudBacko backup and restore logs located?" viewtopic.php?f=58&t=233
Jeff Tang
CloudBacko Forum Support
The Most Secure Cloud & Local Backup Software
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Re: Backup fails

Postby NetCon » Tue Sep 19, 2017 2:27 pm

Good Morning.

Do you have some news for me? My Servers don´t have a backup for days now.....

Thank you!
Matthias
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Re: Backup fails

Postby jeff.tang » Wed Sep 20, 2017 9:46 am

Hello,

Sorry for the delay. It appears that the files have been removed from the cloud storage. I have got the message when attempting to download from the links.

==============
File not found
The specified document has not been found on the server.
==============

Could you please provide us with another links to download the log files again?
Jeff Tang
CloudBacko Forum Support
The Most Secure Cloud & Local Backup Software
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Posts: 750
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Re: Backup fails

Postby NetCon » Wed Sep 20, 2017 2:37 pm

Hello,

here are the new links. This is really urgent now!! Please handle this case with high priority. We are talking about productive Servers without a backup for nearly a week now.

https://cloud.netconservice.de/s/V0s5cCjm8fpiwCq
https://cloud.netconservice.de/s/orZFBKkkWyEAs7Y
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Re: Backup fails

Postby jeff.tang » Thu Sep 21, 2017 2:47 pm

Hello,

Thank you for the log files.

Just to let you know, I have escalated the case to our development team for further investigation.

==============
#19026
[KB] CBK backup to S3 fails with error "Failed to flush buffer ...[IOException] com.ahsay.afc.cloud.restclient.n, caused by [n] null" after upgrade
==============

When the resolution available we will provide you an update on this thread, or you can visit to our web site to check updates on product news or releases.
Jeff Tang
CloudBacko Forum Support
The Most Secure Cloud & Local Backup Software
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Posts: 750
Joined: Mon Feb 02, 2015 9:50 am

Re: Backup fails[#19026]

Postby NetCon » Sat Oct 07, 2017 6:14 am

Hello,

another 3 weeks without a Solution. For an important system Software this is Not acceptable. I have to switch to an other product to get my backup working again. :evil:
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